Welcome to Petsmax!

These Terms and Conditions govern your use of our website and the purchase of our products. Please read them carefully before placing an order. By using our website or purchasing our products, you agree to be bound by these Terms and Conditions.

1. Prices and Payment

• Prices are subject to change at any time, but will be those in effect at the time of your order.

• All prices are shown in British Pounds Sterling (GBP)

• Payment must be made in full at the time of your order. We accept a variety of payment methods, including credit cards, debit cards, and PayPal.

• Ownership of the goods will not pass to you until the full purchase price has been paid.

2. Delivery

• Delivery times are quoted in good faith, but Petsmax cannot guarantee delivery by a specific date.

• We generally only deliver within the United Kingdom. If you would like to inquire about delivery outside the UK, please contact us.

• Delivery charges will be added to your order total at checkout.

3. Quality and Returns

• We warrant that all goods supplied will be of satisfactory quality. However, no warranty is given for any particular purpose other than those commonly applied or those specified by the relevant manufacturer.

• If you receive any goods that are defective or damaged, please contact us within 14 days of receipt to arrange a return. We will then offer you a replacement or a full refund, at our discretion.

• You are responsible for the cost of returning any goods.

4. Cancellation of Orders

• You may cancel your order at any time before it is dispatched.

• If you cancel your order after it has been dispatched, you will be liable for a handling charge.

5. Safe Use

• You have a duty to use all goods supplied in accordance with the manufacturer's instructions for safe use.

• Petsmax is not liable for any losses or injuries arising from the misuse of products.

6. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

7. Contact Us

• If you have any questions about these Terms and Conditions, please contact us at [insert contact information].

8. Quality and Safety Assurance

At PetsMax, we hold ourselves to the highest standards of quality and safety. We understand that your pet's well-being is of utmost importance, and we take every measure to ensure that our products meet and exceed industry regulations. From sourcing ingredients to manufacturing processes, we maintain strict quality control to deliver treats that are safe, wholesome, and reliable. We prioritise transparency and are committed to providing full disclosure of our product ingredients and sourcing practices so that you can make well-informed choices for your pets.

Additional Information:

• For information about VAT and orders from outside the UK, please contact our sales team

• We strive to provide accurate information on our website, but we cannot guarantee that it is free from errors or omissions.

We hope you enjoy shopping at Petsmax!